Terms and Conditions
VEOLO UG (haftungsbeschränkt), Leipzig
This page contains two separate sets of terms. Orders placed by consumers within the meaning of Section 13 of the German Civil Code (BGB) are governed exclusively by the Terms and Conditions for consumers. Orders placed by entrepreneurs within the meaning of Section 14 BGB, in particular by specialist dealers using a dealer account, are governed exclusively by the Terms and Conditions for specialist dealers.
Terms for consumers Terms for specialist dealers
Terms and Conditions for consumers
1 Scope and provider
The following Terms and Conditions apply to all orders placed through our online shop by consumers within the meaning of Section 13 BGB. Orders placed by entrepreneurs within the meaning of Section 14 BGB are governed exclusively by the Terms and Conditions for specialist dealers further down this page.
2 Conclusion of contract
2.1 The product presentations in our online shop serve as an invitation for you to submit a purchase offer. By clicking the „BUY NOW“ button you submit a binding purchase offer.
2.2 We may accept your order by sending a separate order confirmation by email. Receipt of the order is confirmed by an automated email sent immediately after the order is placed, and this constitutes acceptance of the contract. The contract becomes binding with the written order confirmation.
3 Prices
The prices stated on the product pages include statutory VAT and other price components and are exclusive of shipping costs.
4 Shipping costs
Shipping costs are added to the stated product prices. You will find further information under „Shipping & Payment“.
5 Delivery terms and reservation of self-supply
5.1 We only deliver to the countries listed under „Shipping & Payment“. Delivery is made by DPD within Europe and by UPS to destinations outside Europe.
5.2 The delivery time is stated separately for each offer.
5.3 If delivery of the goods fails through your fault despite three delivery attempts, we may withdraw from the contract. Any payments already made will be refunded to you without undue delay.
5.4 If the ordered product is unavailable because our suppliers fail to supply us with it through no fault of our own, we may withdraw from the contract. In this case we will inform you without undue delay.
6 Payment terms
6.1 Payment can be made using any of the payment methods listed under „Shipping & Payment“.
7 Retention of title
The goods remain our property until payment has been made in full. Before title passes, the goods may not be pledged, transferred by way of security, processed or altered without our consent.
8 Right of withdrawal
8.1 Consumers have a fourteen-day right of withdrawal in accordance with the instructions on withdrawal below.
8.2 The right of withdrawal applies only to consumers within the meaning of Section 13 BGB. Entrepreneurs within the meaning of Section 14 BGB, in particular dealers ordering through a dealer account, have no right of withdrawal.
Instructions on withdrawal
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier and indicated by you, acquired physical possession of the goods.
To exercise your right of withdrawal, you must inform us (VEOLO UG (haftungsbeschränkt), Georg-Schwarz-Straße 109, 04179 Leipzig, Germany, phone: +49 157 83453571, email: info@veolo.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, an email or an entry in our online withdrawal form). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us, to the following address:
VEOLO UG (haftungsbeschränkt)
Georg-Schwarz-Straße 109
04179 Leipzig
Germany
The deadline is met if you send back the goods before the period of fourteen days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
End of the instructions on withdrawal
Returning the goods yourself
Please send the parcel, with sufficient postage, to:
VEOLO UG (haftungsbeschränkt)
Georg-Schwarz-Straße 109
04179 Leipzig
Germany
9 Transport damage
9.1 If goods are delivered with obvious transport damage, please report such defects to the carrier immediately and contact us as soon as possible (on +49 157 83453571).
9.2 Failing to make a complaint or to contact us has no consequences whatsoever for your statutory warranty rights. However, it helps us to assert our own claims against the carrier or the transport insurer.
10 Warranty
The statutory warranty provisions apply. In the event of a warranty claim or if you have questions, please contact our customer service at:
VEOLO UG (haftungsbeschränkt), Georg-Schwarz-Straße 109,
04179 Leipzig, Germany
Phone: +49 157 83453571
Email: info@veolo.de
11 Contract text, contract language and input errors
11.1 We store the text of the contract. You can view the Terms and Conditions applicable to the conclusion of the contract on this page at any time and retrieve and save them using your browser’s print or save function. We will also send you your specific order details by email with the order confirmation.
11.2 The language available for concluding the contract is German.
11.3 Before submitting your binding order, you can correct your entries at any time using the usual keyboard and mouse functions. In addition, all entries are shown again in a confirmation window before the order is placed and can also be corrected there.
12 Consumer dispute resolution
We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.
Terms and Conditions for specialist dealers
The following terms apply exclusively to entrepreneurs within the meaning of Section 14 BGB. They do not apply to consumers.
VEOLO UG (haftungsbeschränkt)
Version: September 2026
Section 1 Scope
1. These General Terms and Conditions apply to all contracts between VEOLO UG (haftungsbeschränkt), Georg-Schwarz-Straße 109, 04179 Leipzig, and entrepreneurs within the meaning of Section 14 BGB who purchase VEOLO products for commercial purposes, in particular for resale.
2. Deviating or conflicting terms of the dealer apply only if VEOLO has expressly agreed to them in text form.
Section 2 Conclusion of contract and orders
1. Offers and price information from VEOLO are non-binding unless expressly agreed otherwise.
2. The dealer’s order constitutes a binding offer to conclude a purchase contract. The contract is concluded upon VEOLO’s order confirmation in text form or upon delivery of the goods.
3. Orders can be placed via the VEOLO online shop, by email or through other electronic ordering systems offered by VEOLO.
4. Changes to or cancellation of a confirmed order require VEOLO’s consent.
Section 3 Prices
1. The dealer prices agreed at the time the contract is concluded apply. All prices are exclusive of statutory VAT and any shipping costs incurred.
2. The recommended retail prices (RRP) stated by VEOLO are non-binding. The dealer is free to set its own selling prices.
Section 4 Payment
1. Unless agreed otherwise, invoices are due for payment without deduction within 30 days of the invoice date. VEOLO may require advance payment for first orders.
2. In the event of late payment, the statutory provisions apply. VEOLO reserves the right to assert further damages caused by the delay.
Section 5 Delivery and passing of risk
1. Unless agreed otherwise, the delivery period begins upon conclusion of the contract or, where advance payment has been agreed, upon its receipt. Delivery dates stated in the order confirmation are expected delivery dates unless they are expressly designated as binding.
2. Events that VEOLO could not foresee when the contract was concluded and for which VEOLO is not responsible, in particular force majeure as well as operational, supply or transport disruptions through no fault of VEOLO, extend the delivery period by the duration of the impediment plus a reasonable start-up period.
3. If the impediment lasts longer than six weeks, both parties may withdraw from the contract with regard to the part not yet fulfilled, provided the statutory requirements for this are met.
4. In the case of a sale involving carriage, the risk passes to the dealer upon handover of the goods to the carrier, where this is provided for by law.
Section 6 Inspection and defects
1. Insofar as the purchase is a commercial transaction for both parties, the statutory duties of inspection and notification of defects under Section 377 of the German Commercial Code (HGB) apply.
2. The dealer must report obvious defects without undue delay after delivery and hidden defects without undue delay after their discovery.
3. In the case of justified defects, the dealer’s statutory rights apply.
4. The limitation period for claims based on defects is one year from delivery of the goods for entrepreneurs. This does not apply in cases of intent or fraudulent conduct, to claims arising from injury to life, body or health, where a guarantee has been assumed, under the German Product Liability Act, or to claims for which a statutory reduction of the limitation period is not permitted. The dealer’s statutory rights of recourse, in particular under Sections 445a, 445b and 478 BGB, remain unaffected.
5. There is no right to return goods that are free of defects unless expressly agreed otherwise.
Section 7 Retention of title
1. The goods remain the property of VEOLO until the respective claim under the purchase contract has been paid in full.
2. The dealer may resell the goods subject to retention of title in the ordinary course of its business. The dealer hereby assigns to VEOLO the claims arising from such resale up to the invoice value of the goods subject to retention of title. VEOLO accepts this assignment.
3. The dealer may collect the assigned claims as long as it meets its payment obligations towards VEOLO. In the event of late payment, VEOLO may revoke this collection authorisation.
4. The dealer shall inform VEOLO without undue delay of enforcement measures or other third-party access to the goods subject to retention of title.
Section 8 Use of the brand and sales materials
1. The dealer may use the trademarks, product images, texts and other sales materials provided by VEOLO exclusively to advertise and sell original VEOLO products.
2. Safety and product information may not be removed or altered if this would impair statutory information obligations or the safety of the products.
Section 9 Product safety
The dealer shall inform VEOLO without undue delay of any safety-relevant defects or serious incidents involving VEOLO products that come to its attention. Where measures relating to product safety or a recall are required, the dealer shall support VEOLO to the extent required by law.
Section 10 Liability
1. VEOLO is liable without limitation for damage caused intentionally or through gross negligence, for damage arising from injury to life, body or health, on the basis of a guarantee assumed, and under the mandatory provisions of the German Product Liability Act.
2. In the case of slightly negligent breach of material contractual obligations, VEOLO is liable only for the foreseeable damage typical of this type of contract.
3. Otherwise, VEOLO’s liability is excluded to the extent permitted by law.
Section 11 Governing law and place of jurisdiction
1. The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
2. If the dealer is a merchant, a legal entity under public law or a special fund under public law, Leipzig is the place of jurisdiction for all disputes arising from or in connection with the contractual relationship. VEOLO may also sue the dealer at its general place of jurisdiction.
Section 12 Final provisions
1. Individual agreements between VEOLO and the dealer take precedence over these Terms and Conditions.
2. Should individual provisions of these Terms and Conditions be or become invalid, the remaining provisions shall remain unaffected. The statutory provisions apply in place of the invalid provision.