General Terms & Conditions

VEOLO UG, Leipzig, Germany

1 Scope and Provider

The following terms and conditions apply to all orders via our online shop.

2 Conclusion of Contract

2.1 The product displays in our online shop are used to submit a purchase offer. By clicking the “BUY NOW” button, you are making a binding purchase offer.

2.2 We may accept your order by sending a separate order confirmation by email. Confirmation of receipt of the order takes place via an automated email immediately after sending the order and represents acceptance of the contract. The contract becomes binding upon written order confirmation.

3 Prizes

The prizes stated on the product pages include statutory VAT and other price components and do not include shipping costs.

4 shipping Costs

Shipping costs are added to the stated product prices. Further information can be found under “Shipping & Payment”.

5 Delivery Conditions and Reservation of Self-Delivery

5.1 Delivery only takes place to the countries listed under “Shipping & Payment”. Delivery is with DHL.

5.2 The delivery period is stated separately for each offer.

5.3 If delivery of the goods fails due to your fault despite three delivery attempts, we can withdraw from the contract. Any payments made will be refunded to you immediately.

5.4 If the ordered product is not available, because we are not supplied with this product by our suppliers through no fault of our own, we can withdraw from the contract. In this case we will inform you immediately.

6 Payment Terms

6.1 Payment can be made using the payment methods specified under “Shipping & Payment”.

7 Retention of Title

The goods remain our property until full payment has been made. Before ownership is transferred, pledging, transfer as security, processing or redesigning without our consent is not permitted.

8 Right of Withdrawal

8.1 Consumers have a fourteen-day right of withdrawal.

8.2 Please send the goods back to us as a prepaid package and keep the delivery receipt.

Refund Policy

Right of Withdrawal

You can revoke your contractual declaration within 14 days without giving reasons in text form (e.g. letter, email) or - if the item is left to you before the deadline - by returning the item. The period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods, not before receipt of the first partial delivery) and also not before fulfillment of our information obligations in accordance with Article 246 § 2 in conjunction with § 1 paragraph 1 and 2 EGBGB as well as our obligations in accordance with Section 312g paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. To meet the cancellation deadline, it is sufficient to send the cancellation or the item in a timely manner. The revocation must be sent to:

VEOLO UG, Georg-Schwarz-Straße 109, 04179 Leipzig, Germany

Email: info@veolo.de

Consequences of revocation

If you revoke this contract, we must reimburse you for all payments that we have received from you, including delivery costs for shipping to you, immediately and no later than fourteen days from the day on which we receive notification of your revocation of this contract has been received. For this repayment we use the same payment method that you used for the original transaction.

We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must return the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send or hand over the goods before the fourteen day period has expired. You bear the direct costs of returning the goods. You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.

Independent Return of the Goods

Send the package with sufficient postage to:

VEOLO UG

Georg-Schwarz-Straße 109

04179 Leipzig

Germany

End of revocation.

9 Voluntary Return Guarantee

Regardless of your right of withdrawal, you can return the goods without giving any reason within 30 days of receipt. The goods must be returned in the condition in which you received them. For details of our return guarantee, please see our returns policy here.