VEOLO UG (limited liability), Leipzig
1 Scope and Provider
The following terms and conditions apply to all orders placed through our online shop.
2 Conclusion of Contract
2.1 The product presentations in our online shop serve as an offer to purchase. By clicking the "BUY NOW" button, you submit a binding purchase offer.
2.2 We can accept your order by sending a separate order confirmation via email. The confirmation of receipt of the order is made by an automated email immediately after placing the order and constitutes acceptance of the contract. The contract becomes binding with the written order confirmation.
3 Prices
The prices listed on the product pages include the statutory VAT and other price components and are exclusive of shipping costs.
4 Shipping Costs
Shipping costs will be added to the stated product prices. More information can be found under "Shipping & Payment."
5 Delivery Terms and Self-Supply Reservation
5.1 Delivery is only made to the countries listed under "Shipping & Payment." Delivery is made with DPD within Europe and UPS to non-European countries.
5.2 The delivery time is specified separately for each offer.
5.3 If delivery of the goods fails due to your fault despite three delivery attempts, we may withdraw from the contract. Any payments made will be refunded to you immediately.
5.4 If the ordered product is not available because we are not supplied by our suppliers through no fault of our own, we may withdraw from the contract. In this case, we will inform you immediately.
6 Payment Terms
6.1 Payment can be made using the payment methods listed under "Shipping & Payment."
7 Retention of Title
The goods remain our property until full payment is made. Prior to the transfer of ownership, pledging, security transfer, processing, or alteration without our consent is not permitted.
8 Right of Withdrawal
8.1 Consumers have a fourteen-day right of withdrawal in accordance with the following withdrawal instructions.
Withdrawal instructions
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, you must inform us (VEOLO UG (limited liability), Georg-Schwarz-Straße 109, 04179 Leipzig, Germany, Phone: +49 157 83453571, Email: info@veolo.de) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email). You may use the attached model withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send the notification of exercising the right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If you withdraw from this contract, we will refund you all payments received from you, including delivery costs (except for the additional costs arising from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and no later than fourteen days from the day on which we received the notification of your withdrawal from this contract. We will use the same payment method you used for the original transaction unless expressly agreed otherwise with you; in no case will you be charged fees for this refund.
We may refuse the refund until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the withdrawal of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.
You bear the direct costs of returning the goods.
You are only liable for any loss in value of the goods if this loss in value is due to handling them beyond what is necessary to check their condition, properties, and functioning.
End of the cancellation policy
Independent return of the goods
Send the package sufficiently stamped to:
VEOLO UG (limited liability)
Georg-Schwarz-Straße 109
04179 Leipzig
Germany
9 Transport damage
9.1 If goods are delivered with obvious transport damage, please report such defects immediately to the delivery person and contact us as soon as possible (at +49 157 83453571).
9.2 Failure to make a complaint or contact us has no consequences for your statutory warranty rights. However, it helps us to assert our own claims against the carrier or transport insurance.
10 Warranty
The statutory warranty provisions apply. In the event of a warranty claim or questions, please contact our customer service at:
VEOLO UG (limited liability), Georg-Schwarz-Straße 109,
04179 Leipzig, Germany
Phone: +49 157 83453571
E-mail: info@veolo.de
11 Contract text, contract language, and input errors
11.1 The contract text is stored by us. The terms and conditions applicable to the conclusion of the contract can be viewed at any time on this page and can be retrieved and saved using your browser's print or save function. We will also send you your specific order data with the order confirmation by email.
11.2 The language available for concluding the contract is German.
11.3 Before the binding submission of the order, you can continuously correct your entries using the usual keyboard and mouse functions. In addition, all entries will be displayed again in a confirmation window before the binding submission of the order and can also be corrected there.
12 Consumer dispute resolution
We are not willing and not obliged to participate in dispute resolution proceedings before a consumer arbitration board.